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COMPLAINTS PROCEDURE

Our aim at Lake District Let's Go [Click2Visit Ltd] is to give excellent service to our Clients but we also recognise that mistakes or things do and can go wrong occasionally. We at Lake District Let's Go [Click2Visit Ltd] do take all complaints seriously and our aim is to resolve the
Clients complaint promptly.

1. The Client would have to send a postal letter [recommend recorded delivery post] to Lake District Let's Go [Click2Visit Ltd] with the nature of the complaint. On receiving the letter we will acknowledge your complaint within 2 working days.

2. The aim of Lake District Let's Go [Click2Visit Ltd] is to resolve all complaints within 7 working days with a full response and outcome. If it is likely the complaint will exceed this time we will inform the Client with an update and the expected date of response. This will not be beyond 21 working days from when we receive your postal letter [recommend recorded delivery post].

By entering into an agreement you are indicating your acceptance of Lake District Lets Go [Click2Visit Ltd] Terms & Conditions of Use, Advertisers Terms & Conditions, Disclaimer, Privacy, Copyright Policy and Complaints Procedure.

Lake District Lets Go [Click2Visit Ltd] reserve the right to change and update Lake District Lets Go [Click2Visit Ltd] Terms & Conditions of Use, Advertisers Terms & Conditions, Disclaimer, Privacy, Copyright Policy and Complaints Procedure at any time without given notice. Please check our website or contact us for alterations or updates.

 

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